How can I contact GlowPhased?
Email us anytime at glowphased@gmail.com — we respond within 24 hours, seven days a week.

Do you ship worldwide?
Yes. We ship globally so your upgrade can reach you no matter where you're located.

Where do you ship from?
Orders are fulfilled through our U.S. and international partners, depending on product type and destination.

Can I change or cancel my order?
Orders are processed fast. You must request any changes or cancellations within 12 hours of placing your order. After that, all sales are final and non-refundable.

Do you accept returns or offer refunds?
No. GlowPhased does not accept returns or provide refunds past the 12-hour window. Please confirm your cart and shipping details before completing checkout.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Shop Pay installments. Payments are secure and encrypted.

When will my order be processed?
GlowPhased operates 24/7, including weekends and holidays. Orders are packed and shipped daily to keep things moving fast.

How long will it take to receive my order?
Due to high demand orders may take between 2-4 weeks to arrive.

Will I receive tracking information?
We manage shipping updates internally to ensure accurate and secure delivery. If there’s an issue with your order, just reach out — we’ll make it right.

Will I be charged customs or taxes?
Prices are shown tax-free in USD. Import taxes or duties may apply depending on your country's policies. These fees are not covered by GlowPhased.

What if my items are defective, incorrect, or damaged?
If anything isn’t right, email us at glowphased@gmail.com with your order number, photos, and a quick summary. We’ll sort it fast and fair.

When will I receive my refund (if eligible)?
If you're approved for a refund (e.g. order never arrives within 30 days), it will be processed to your original payment method within 7–10 business days. Contact your payment provider if it hasn’t posted.